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About the Emergency Alert Service

Emergency Alert

Emergency Alert is the national telephone based emergency warning system that sends messages:

  • via landlines based on the location of the handset,
  • via mobile phones based on an individual’s billing address, and
  • for Telstra mobile account holders based on the device's location.

The system provides emergency service organisations with another way to warn communities in the event of an emergency such as bushfire and extreme weather events.

It is important that communities do not rely on receiving a message; individuals and communities must still prepare themselves in case of an emergency. Please check other areas of this website for further information on preparing for bushfire and extreme weather events.

Parents who provide their children with mobile phones will need to explain to their child what to do if they receive a message. If a child receives a telephone warning when they are at school, the child must follow the emergency management arrangements currently in place at their school.

Telephone based emergency warnings do not replace existing workplace emergency arrangements.  Individuals must follow current emergency management arrangements in place at their workplace.

Up to $15 million has been made available from the Commonwealth Government for the telephone warning system to be implemented nationally.

For more information on Emergency Alert visit

Emergency Alert media campaign material
Radio Commercial
Newspaper Advertisement
TV Commercial
Emergency Alert DVD - Captioned Video

Emergency Alert Protocol
The Queensland Emergency Alert Guidelines can be accessed at the Policies, Guidelines and Forms section of this website.